submit bug report: https://hootsuite.com/security/responseTracking and Disclosing
We work hard to ensure our product is safe and secure. Have you discovered a security flaw that may impact our service or our users? Please let us know.
Submitting a Report
Hootsuite's Security Team will acknowledge your report, usually within 24 hours.
Our Team will assign a Point of Contact who will help track your issue.
Our Team will investigate the issue and determine the impact on our products.
While we will not disclose the issue until our investigation is completed, we will work with you to ensure we fully understand the issue, its scope and its scale.
When our Team resolves the issue, we will post an update along with thanks and credit for the discovery.
Contact us about Security Flaws
For incidents that affect a single user or account please contact Hootsuite Help - they are your fastest response for single-user security issues.
For incidents that affect many users please send urgent or sensitive reports directly to
[email protected]. Use our Public Key to keep your message safe and provide us with a secure way to respond.
If for some reason our Security Team does not respond within 24 hours, please follow up with us via Twitter @Hootsuite_Help. For requests that are not urgent or not sensitive, please submit a support request
