Submit bug report: http://www.safaricom.co.kePolicy
If you believe you have found a security vulnerability on any of Safaricom’s products or services, we encourage you to let us know right away. We will investigate all legitimate reports and do our best to quickly fix the problem. Please email findings to bugbounty@safaricom.co.ke.
Please be aware we do not permit any reports to be publicly disclosed.
Should your submission be valid and impactful, we may invite you to join our private Bug Bounty Program on HackerOne.
Thank you.
Program Rules
Please provide detailed reports with reproducible steps. If the report is not detailed enough to reproduce the issue, the issue will not be eligible for a reward.
Submit one vulnerability per report, unless you need to chain vulnerabilities to provide impact.
When duplicates occur, we only award the first report that was received (provided that it can be fully reproduced).
Multiple vulnerabilities caused by one underlying issue will be awarded one bounty.
Social engineering (e.g. phishing, vishing, smishing) is prohibited.
Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service.
Only interact with accounts you own or with explicit permission of the account holder.
Any tests done that violate the above conditions will not be eligible for a bounty reward.
You are free to report a vulnerability for any of our assets that are out of scope but they may not be eligible for a bounty. However we will review them on a case by case basis.
Out of scope vulnerabilities
When reporting vulnerabilities, please consider (1) attack scenario / exploitability, and (2) security impact of the bug. The following issues are considered out of scope:
Any activity that could lead to the disruption of our service e.g. denial of service attacks.
Clickjacking / UI Redressing attacks on pages with no sensitive actions.
Unauthenticated/logout/login CSRF.
Attacks requiring MITM or physical access to a user's device.
Previously known vulnerable libraries without a working Proof of Concept.
Comma Separated Values (CSV) injection without demonstrating a vulnerability.
Missing best practices in SSL/TLS configuration.
Content spoofing and text injection issues without showing an attack vector/without being able to modify HTML/CSS
Issues in third-party services/platforms that are beyond our control e.g. games.safaricom.com
Vulnerabilities as reported by automated tools without additional analysis as to how they are an issue. If an IP address is discovered to persistently and constantly use automated tools, that IP address shall be blocked
All brute-force attacks
Self-XSS and XSS that affects only outdated browsers
Host header and banner grabbing issues
Missing HTTP security headers and cookie flags on insensitive cookies
Open redirects - unless they can be used for actively stealing tokens
User enumeration such as User email, User ID etc.
Phishing / Spam (including issues related to SPF/DKIM/DMARC)
Missing security best practices (e.g. account lockout, captcha..)
Session fixation and session timeout
Any bugs or issues related to third parties or vendors e.g. Cisco, Oracle, Microsoft etc...
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